MEMBER & CHAPTER FINANCES
MEMBER FINANCE UPDATE - SPRING 2020
Frequently Asked Questions
With the assistance of your chapter's archon, bursar and CKA, we have completed our analysis of your chapter's accounts and notified all members of their current financial standing for the spring 2020 term.
When applicable, some chapters were able to authorize a credit to be applied to their Billhighway members' Billhighway accounts. Not all chapters were eligible for credits based on the chapter's spending.
Those receiving credits are encouraged to leave the amount in their account to be applied to their fall 2020 invoice. However, if you would like a check or the amount returned to the card/account you used to pay you may prompt that request from the link provided in your email communication.
Below are several frequently asked questions that will be updated as we address and provide response to members navigating this process.
How was the amount determined?
An analysis was completed of each chapter's account. At the time in which the chapter discontinued programming, there were unused funds for various programs, events and services the chapter expected to provide. Additionally, any ongoing expenses were anticipated to pay off outstanding or reoccurring services (storage unit, Panhellenic dues, composite services, etc.).
What does it mean to leave my credit in my account?
The credit will stay on your account and be availalbe to pay any incoming invoices for fall 2020. Think of it like store credit. If you leave it in Billhighway you will see your next invoice reduced by the credit amount automatically.
Upon receiving your email notification, you will be prompted to indicate how you would like to move forward with your refund. You have the option to keep the overpayment amount indicated in your Billhighway account for the fall 2020 semester OR you can request to be refunded by Billhighway.
What about my housing refund?
The National Housing Corporation and Local House Corporation(s) operate outside of Fraternity and chapter finances. Residents will recieve communciation from the NHC/LHC directly when refunds are finalized and on their way. If you have questions, direct them to email@example.com.
Why do I still have a balance and not a credit?
What do I do if I have an outstanding balance, but I am not able to pay at this time?
We know that many sisters with outstanding balances were waiting until credits were processed to pay their remaining balance for Spring 2020. If you are able to make a payment now, please pay on Billhighway. If you are unable to make a payment at this time, please complete this form to set up a payment plan. Late fees have been waived during this time.
How do I get a check mailed to me? How long will it take?
How do I get the credit returned to my card/bank account? How long will it take?
Why is my amount different than my friends'?
Each chapter has one authorized credit amount. Your credit is not different than your friends, you remaining balance or credit amount may reflect differently based on how much you had paid toward your dues/fees prior to the credit.
How will dues work when we return in the fall?
At this time the Fraternity is finalizing a financial model for fall 2020 that is as flexible as possible, should there be a disruption to course delivery, chapter activities or the health and safety of our members.
Who will the check be made out to? Where will it be mailed?
The check will be made out in your name and mailed to the verified mailing address that you provide. Checks cannot be made out in any other name.
Still have a question?
If you have reviewed all of the frequently asked questions above and still have a question, concern or technical issue you need resolved, please send us an email so we can assist you.