MEMBER & CHAPTER FINANCES

MEMBER FINANCE UPDATE - SPRING 2020
Frequently Asked  Questions

With the assistance of your chapter's archon, bursar and CKA, we have completed our analysis of your chapter's accounts and notified all members of their current financial standing for the spring 2020 term. 

When applicable, some chapters were able to authorize a credit to be applied to their Billhighway members' Billhighway accounts. Not all chapters were eligible for credits based on the chapter's spending. 

Those receiving credits are encouraged to leave the amount in their account to be applied to their fall 2020 invoice. However, if you would like a check or the amount returned to the card/account you used to pay you may prompt that request from the link provided in your email communication.  

Below are several frequently asked questions that will be updated as we address and provide response to members navigating this process. 

How was the amount determined?


An analysis was completed of each chapter's account. At the time in which the chapter discontinued programming, there were unused funds for various programs, events and services the chapter expected to provide. Additionally, any ongoing expenses were anticipated to pay off outstanding or reoccurring services (storage unit, Panhellenic dues, composite services, etc.). When possible, a credit amount was determined for your chapter specifically and was credited to your account.




What does it mean to leave my credit in my account?


The credit will stay on your account and be availalbe to pay any incoming invoices for fall 2020. Think of it like store credit. If you leave it in Billhighway you will see your next invoice reduced by the credit amount automatically.

Upon receiving your email notification, you will be prompted to indicate how you would like to move forward with your refund. You have the option to keep the overpayment amount indicated in your Billhighway account for the fall 2020 semester OR you can request to be refunded by Billhighway.




What about my housing refund?


The National Housing Corporation and Local House Corporation(s) operate outside of Fraternity and chapter finances. Residents will recieve communciation from the NHC/LHC directly when refunds are finalized and on their way. If you have questions, direct them to housing@phisigmasigma.org.




Why do I still have a balance and not a credit?


If you received a credit less than your original balance owed, your account should now reflect the updated amount owed. Original Balance - Credit = Updated Amount Owed. We know that many sisters with outstanding balances were waiting until credits were processed to pay their remaining balance. If you are able to make a payment now, please pay on Billhighway. If you are unable to make a payment at this time, please complete this form to request an extension. Late fees have been waived during this time.




What do I do if I have an outstanding balance, but I am not able to pay at this time?


We know that many sisters with outstanding balances were waiting until credits were processed to pay their remaining balance for Spring 2020. If you are able to make a payment now, please pay on Billhighway. If you are unable to make a payment at this time, please complete this form to set up a payment plan. Late fees have been waived during this time. Once your request has been reviewed, a member of the team will be in touch to confirm your payment plan.




How do I get a check mailed to me? How long will it take?


Upon receiving your email notification, you will be prompted to indicate how you would like to move forward with your refund. You have the option to keep the overpayment amount indicated above in your Billhighway account for the fall 2020 semester OR you can request to be refunded by Billhighway. If you choose to be refunded and paid within the last 90 days, your refund will be credited back to the card or account you paid from. If your payment was made more than 90 days ago, Billhighway can cut a check for this amount and send it to your verified mailing address on the Phi Sigma Sigma website. Billhighway anticipates it may take up to eight weeks to process and mail checks once addresses are verified.




How do I get the credit returned to my card/bank account? How long will it take?


Upon receiving your email notification, you will be prompted to indicate how you would like to move forward with your refund. You have the option to keep the overpayment amount indicated above in your Billhighway account for the fall 2020 semester OR you can request to be refunded by Billhighway. If you choose to be refunded and paid by electronic check, your refund will be credited back to the account you paid from. If you paid within the last 90 days by card, your refund will be credited back to the card you paid with. If your payment was made more than 90 days ago by card, Billhighway can cut a check for this amount and send it to your verified mailing address on the Phi Sigma Sigma website. Billhighway anticipates it may take up to eight weeks to process and mail checks once addresses are verified.




Why is my amount different than my friends'?


Each chapter has one authorized credit amount. Your credit is not different than your friends, you remaining balance or credit amount may reflect differently based on how much you had paid toward your dues/fees prior to the credit.




How will dues work when we return in the fall?


At this time the Fraternity is finalizing a financial model for fall 2020 that is as flexible as possible, should there be a disruption to course delivery, chapter activities or the health and safety of our members. We are doing everything within our power to reduce expenses and restrict unnecessary spending to keep the sorority experience affordable for members and new members who were financially impacted due to COVID-19.




Who will the check be made out to? Where will it be mailed?


The check will be made out in your name and mailed to the verified mailing address that you provide. Checks cannot be made out in any other name.





Still have a question?

If you have reviewed all of the frequently asked questions above and still have a question, concern or technical issue you need resolved, please send us an email so we can assist you.

 

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Phi Sigma Sigma, Inc.

1213 Liberty Rd, Suite J #335

Eldersburg, MD 21784

Emergency Line: (410) 530-1913

PhiSigHQ@phisigmasigma.org

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