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ARE YOU RECEIVING OUR EMAILS?
Phi Sigma Sigma's primary method of communication is email. To stay connected with the organization and receive updates regarding Phi Sigma Sigma news, events and opportunities, make sure your email address is up-to-date on your Phi Sigma Sigma account.
Alumnae can expect to receive an average of 1-2 emails per month. Not seeing any emails from phisighq@phisigmasigma.org in your inbox? Use the tips and tricks below to help troubleshoot.
01
LOGIN ON THE PHI SIGMA SIGMA WEBSITE
Login on the Phi Sigma Sigma website to check or update the email address on file. Can't remember your login credentials? You can look up your username or reset your password. Your username is the email address you registered with as a new member.
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Not sure that you have an account or can't find your username by entering your email? Contact us at oncealways@phisigmasigma.org with your name (including maiden name if applicable), email address, chapter, university and graduation year. We'd be happy to help reset or set-up your account.
02
CHECK THE EMAIL ADDRESS ON FILE
Double check the email address listed on your Phi Sigma Sigma account. A small typo, an extra space or forgetting to add .com will stop emails from successfully reaching your inbox. You can check or update your email address by logging into your Phi Sigma Sigma account and selecting "My Profile."
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Changing your email address under "My Profile" does NOT change your login credentials.
03
SEARCH YOUR INBOX
Search your inbox for any emails from Phi Sigma Sigma. The majority of our emails come from phisighq@phisigmasigma.org, but some of our automated reminders come from imis@phisigmasigma.org. Search for both of these email addresses in your inbox and junk folders. If you find them in your junk folder, make sure to mark the sender as safe and redirect them to your inbox.
04
WHITELIST OUR EMAILS
Still not seeing our emails in your inbox? You might need to whitelist all emails from @phisigmasigma.org. This involves telling your email provider that you want emails from that sender to be allowed into your inbox rather than being filtered into spam. Find step-by-step instructions on how to whitelist emails with your email provider below. If you are using a school email account, check under settings for similar options. If you are unable to figure out how to whitelist an email address, contact your school's tech support for assistance.
05
CONTACT US
Need help logging in or updating your Phi Sigma Sigma account? Contact us at oncealways@phisigmasigma.org with your name (including maiden name if applicable), email address, chapter, university and graduation year.
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Additionally, if you are able to login to your account and confirm your email address is correct, but you aren't receiving our updates, please let us know. You might need to resubscribe through our third-party email platform. Email us at oncealways@phisigmasigma.org and we can confirm whether or not you are subscribed and help with next steps.